Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use TreediPrint.

Information You Provide:

• Account information (email address, password)
• Payment information (processed securely through Stripe)
• Images you upload for 3D model generation
• Communications with our support team

Information Collected Automatically:

• Usage data (features used, generation history)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our 3D model generation service
• Process your transactions and manage your subscription
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve and optimize our service
• Protect against fraudulent or illegal activity

3. How We Store and Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your uploaded images and generated models are:

• Stored securely using encrypted cloud storage
• Accessible only through your authenticated account
• Retained for as long as your account is active
• Deleted upon account termination (with a 30-day grace period)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our service (e.g., Stripe for payment processing, cloud storage providers)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, or safety of TreediPrint, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use essential cookies to maintain your session and preferences. These cookies are necessary for the service to function properly.

We do not use third-party tracking cookies or advertising cookies. We do not track you across other websites or services.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Download your generated models and account data
• Withdraw Consent: Cancel your subscription at any time

To exercise these rights, please contact us at support@treediprint.com.

7. Children's Privacy

TreediPrint is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country.

By using TreediPrint, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

When you delete your account:

• Your account information is marked for deletion immediately
• Generated models and uploaded images are deleted after 30 days
• Backup copies may persist for up to 90 days
• We may retain certain information as required by law

10. Third-Party Services

TreediPrint integrates with the following third-party services:

• Stripe: For secure payment processing
• Authentication providers: For secure login (Google OAuth)

These services have their own privacy policies, and we encourage you to review them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice via email or through the service.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@treediprint.com

We aim to respond to all privacy-related inquiries within 48 hours.